Travel information and policies

How it works

1. 1

   Search

   Enter your origin, destination, travel period and preferences. Results represent opportunities available at the time of the search.

2. 2

   Select

   Review the route, dates, cabin, flight legs and indicative per-person price. Displaying an itinerary does not hold a seat.

3. 3

   Request

   Sign in and submit a request free of charge. No payment is processed at this stage.

4. 4

   Validation

   Our team checks availability, final price, the advantage over direct airline pricing, passenger information and fare rules.

5. 5

   Offer

   If the itinerary remains available and eligible, you receive a time-limited offer. Acceptance does not yet guarantee issuance.

6. 6

   Authorization

   After expressly accepting the offer, you are directed to Stripe to authorize the full amount on your card.

7. 7

   Issuance

   We perform a final check. If confirmed, the ticket is issued and payment is captured.

8. 8

   Confirmation

   You receive the trip details, booking reference, ticket number and accepted conditions.

Lowest Price Guarantee

Once flight availability has been confirmed, we guarantee that the final price offered by Opulence Trips will be lower than the lowest public price available for direct purchase from the airline for Business Class travel between the same origin and destination, on the same dates and for the same number of passengers, at the time of validation.

Before publishing an opportunity, our system compares the Opulence Trips price with results found on Skyscanner. During availability confirmation, our team also checks the applicable price directly with the airline. If we cannot confirm that the Opulence Trips price is lower, the offer will not be presented as eligible for this guarantee.

The comparison covers public prices, including mandatory taxes and fees shown during the search. Private, corporate, negotiated or restricted promotional fares, miles or points redemptions, subscription clubs, coupons, packages and benefits available only to specific groups are excluded.

Prices and seats may change until the ticket is issued. The guarantee applies to the price confirmed in the Opulence Trips offer during its stated validity period.

Booking and payment

Submitting a request is free and does not represent a confirmed booking, a seat hold or a guaranteed displayed price. It allows Opulence Trips to verify availability, the final price and fare rules.

When an itinerary can be confirmed, Opulence Trips presents a time-limited offer. A seat is secured only after the ticket has been issued.

Payments are collected by Opulence Trips through Stripe Checkout using the Stripe account registered to 54.462.645 JANAINA PEREIRA VIANA under CNPJ 54.462.645/0001-75. The charge is intended to appear on the card statement as OPULENCE TRIPS; the exact display or truncation may vary by card issuer.

The definitive offer states the final total in USD, including all mandatory taxes and airline/supplier charges known when the offer is issued and Opulence Trips intermediation. At launch, Opulence Trips does not add a separate booking or handling fee. Optional services require itemisation and express opt-in; independent card-issuer conversion or foreign-transaction charges are outside the Opulence total.

Supported cards are accepted; Apple Pay or Google Pay may appear when backed by an eligible card. PIX, boleto, bank transfer, ACH and SEPA are not offered in this flow.

Opulence Trips does not collect or store full card numbers, expiry dates or security codes.

After acceptance, the customer authorizes the full amount. When supported, funds are captured only after ticket issuance. If delayed capture is unavailable, a charge may be followed by an automatic full refund if issuance cannot be completed.

If the itinerary becomes unavailable before issuance, the authorization is canceled or released. Alternatives require a new express acceptance.

Cancellations, changes and refunds

Before issuance, a request may be canceled without an Opulence Trips fee. If an authorization exists, its release will be requested, subject to the card issuer's processing time.

After issuance, cancellation, change, credit or refund eligibility depends on the fare, airline and supplier rules presented before acceptance. At launch, Opulence Trips adds no separate handling fee; documented airline/supplier penalties, fare differences or mandatory tax adjustments may still apply.

Some fares may be non-refundable, require fare differences, impose penalties or fees, set deadlines or restrict changes after travel begins.

To request a change or cancellation, email contact@opulencetrips.com with the booking number. Before carrying out a change that creates a cost, Opulence Trips will present the amount and request confirmation.

Operational changes made by an airline are subject to its available options and mandatory rights applicable to the itinerary. Where a monetary refund is required, it will not be replaced by a voucher without the customer's informed choice.

The general 14-day EU or UK distance-contract cooling-off period does not ordinarily apply to flight tickets and passenger transport. Opulence Trips also does not promise a universal US 24-hour cancellation right. This does not limit any mandatory cancellation, rebooking, assistance, compensation or refund right applicable to the itinerary, airline, ticket agent or transaction.

Complaints should first be sent to contact@opulencetrips.com with the booking number and supporting documents. We aim to provide an initial response within two business days. If the matter remains unresolved, the customer may use any competent consumer or aviation authority, eligible alternative dispute-resolution body or court available under the applicable rules. For air travel involving the United States, a complaint may also be filed with the US Department of Transportation.

Frequently asked questions

Are displayed prices final?

No. They represent opportunities at the time of the search and must be revalidated. The definitive price is stated in the offer.

Does a request guarantee a seat?

No. A request starts validation. A seat is confirmed only after ticket issuance.

Am I charged when I submit a request?

No. Submitting a request is free and does not process payment.

Are authorization and capture the same?

Not necessarily. Authorization temporarily reserves the amount against the card limit; capture creates the final charge.

What if the flight becomes unavailable?

Before issuance, the authorization is released or canceled. Alternatives may be offered, subject to a new acceptance.

Does Opulence Trips charge a separate fee?

No. At launch, Opulence Trips does not add a separate booking, handling, cancellation or change fee. The definitive offer shows the final Opulence total in USD.

Is baggage included?

It depends on the fare and airline. This information is confirmed in the offer and ticket.

Does Opulence Trips operate the flights?

No. Opulence Trips is a travel agency and intermediary. Flights are operated by the airlines shown.

Privacy and cookies

Opulence Trips processes information needed for accounts, searches, requests, offers, bookings, ticketing, payments, communications, support, security and applicable obligations.

This may include account identifiers, name, email, phone, identification document when needed, travel details, acceptance records, booking history, booking references, ticket numbers and non-sensitive payment identifiers.

Full card details are processed by Stripe and are not received or stored by Opulence Trips.

When necessary, information may be shared with airlines, travel suppliers, Stripe, Base44, Zoho Mail, Replit, data and infrastructure providers, professional advisers and competent authorities. International processing is subject to the safeguards required for the relevant transfer.

Standard retention periods are: 24-month inactivity review for accounts; 12 months for unsuccessful requests, abandoned payment attempts and routine email records; 5 years for issued bookings, financial records and Lowest Price Guarantee evidence; 3 years for closed privacy and support requests; identification details until 90 days after travel; application access logs for at least 6 months and normally 12 months; and rolling backups for up to 90 days.

Identification-document copies, if exceptionally required, are normally deleted within 30 days after ticket issuance, or no later than 30 days after travel or final resolution when continued use is demonstrably necessary. Shorter periods apply when the purpose ends earlier; extensions require a documented obligation or legal hold.

The application code used for this version does not intentionally load optional analytics, advertising, behavioural tracking or chat technologies. It uses essential technologies for site operation, authentication, session protection, security and the booking journey, including local or session storage where necessary. Stripe, Base44 and other essential service providers may use their own necessary technologies.

No consent banner is displayed while only these necessary technologies are active. Optional analytics, advertising or behavioural tracking must remain disabled unless this notice is updated and, where required, the user can make a choice before the technology is loaded.

Privacy requests, including access, correction, deletion, restriction and objection, may be sent to contact@opulencetrips.com.

Essential terms

Opulence Trips researches, selects, validates and intermediates travel services. It is not an airline and does not control air transportation.

Search results are not definitive offers, confirmed bookings or seat holds. Users must provide accurate information and hold the passports, visas, authorizations, vaccinations and other documents required for travel.

Issuance depends on availability, approved payment, accurate information and supplier conditions. Changes, cancellations and refunds depend on fare rules.

Airlines may change schedules, aircraft, routes or services. Opulence Trips will assist with communication and the available options.

Nothing in these terms is intended to exclude rights that cannot lawfully be excluded under rules applicable to the customer.

About and contact

Opulence Trips is a travel agency and intermediary specializing in selected Business and First Class opportunities. Based in Brazil and serving a global market, we aim to make premium travel simpler, clearer and personally supported.

Opulence Trips is not an airline. Flight operation, schedules, onboard services and fare rules are determined by the responsible airlines and suppliers.

Trading name: Opulence Trips. Legal business name: 54.462.645 JANAINA PEREIRA VIANA. Brazilian tax registration: CNPJ 54.462.645/0001-75. CADASTUR registration: 54.462.645/0001-75, valid from 31 August 2026 through 31 August 2028.

Business address: Avenida do Contorno, 8279, Belo Horizonte, Minas Gerais, CEP 30110-059, Brazil.

Contact: contact@opulencetrips.com. We aim to reply within two business days. Never send full card numbers, passwords or security codes by email. Email support is not an emergency channel.

If you encounter an accessibility barrier involving navigation, reading, forms or assistive technology, please contact us through the same email address.