Policies

Booking and payment

Submitting a request is free and does not represent a confirmed booking, a seat hold or a guaranteed displayed price. Requests are available to customers who provide a valid country of residence and, for the United States, state. Opulence Trips verifies availability, the final price and fare rules before an offer; the case-specific legal review is completed after card authorization and before ticket issuance.

After the customer accepts the offer, Stripe may place a temporary authorization hold before the final availability and country/state legal review. Authorization is not the final charge and does not guarantee issuance. If the sale cannot be cleared, no ticket is issued and the authorization is released or canceled.

When an itinerary can be confirmed, Opulence Trips presents a time-limited offer. A seat is secured only after the ticket has been issued.

Payments are collected by Opulence Trips through Stripe Checkout using its Brazilian business account registered under CNPJ 54.462.645/0001-75. The charge is intended to appear on the card statement as OPULENCE TRIPS; the exact display or truncation may vary by card issuer.

The definitive offer states the final total in USD, including all mandatory taxes and airline/supplier charges known when the offer is issued and Opulence Trips intermediation. At launch, Opulence Trips does not add a separate booking or handling fee. Optional services require itemisation and express opt-in; independent card-issuer conversion or foreign-transaction charges are outside the Opulence total.

Supported cards are accepted; Apple Pay or Google Pay may appear when backed by an eligible card. PIX, boleto, bank transfer, ACH and SEPA are not offered in this flow.

Opulence Trips does not collect or store full card numbers, expiry dates or security codes.

After acceptance, the customer authorizes the full amount. Before issuance, Opulence Trips performs the final availability check and a targeted review of the customer’s declared country and, in the United States, state. When supported, funds are captured only after ticket issuance. If delayed capture is unavailable, a charge may be followed by an automatic full refund if issuance cannot be completed.

If the itinerary becomes unavailable before issuance, the authorization is canceled or released. Alternatives require a new express acceptance.

Cancellations, changes and refunds

Before issuance, a request may be canceled without an Opulence Trips fee. If an authorization exists, its release will be requested, subject to the card issuer's processing time.

After issuance, cancellation, change, credit or refund eligibility depends on the fare, airline and supplier rules presented before acceptance. At launch, Opulence Trips adds no separate handling fee; documented airline/supplier penalties, fare differences or mandatory tax adjustments may still apply.

Some fares may be non-refundable, require fare differences, impose penalties or fees, set deadlines or restrict changes after travel begins.

To request a change or cancellation, email contact@opulencetrips.com with the booking number. Before carrying out a change that creates a cost, Opulence Trips will present the amount and request confirmation.

Operational changes made by an airline are subject to its available options and mandatory rights applicable to the itinerary. Where a monetary refund is required, it will not be replaced by a voucher without the customer's informed choice.

The general 14-day EU or UK distance-contract cooling-off period does not ordinarily apply to flight tickets and passenger transport. Opulence Trips also does not promise a universal US 24-hour cancellation right. This does not limit any mandatory cancellation, rebooking, assistance, compensation or refund right applicable to the itinerary, airline, ticket agent or transaction.

Complaints should first be sent to contact@opulencetrips.com with the booking number and supporting documents. We aim to provide an initial response within two business days. If the matter remains unresolved, the customer may use any competent consumer or aviation authority, eligible alternative dispute-resolution body or court available under the applicable rules. For air travel involving the United States, a complaint may also be filed with the US Department of Transportation.